We’re happy to announce

OnlyCabinets will be joining Nelson Cabinetry LLC.

We'd like to thank all of you for your continued support and are excited to announce that OnlyCabinets will now officially be a part of Nelson Cabinetry family. All of our cabinetry collections will continue to be available through nelsonkb.com and all our current customers will also be able to contact us at Nelson Cabinetry for assistance with any past, present and/or future orders. We have decided to merge our two brands together in an effort to provide the best customer experience possible and look forward to working with you in the future!

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Frequently Asked Questions

Orders
Delivery
Returns / Cancellations
Damages

Orders

Do I Need To Be Home To Accept My Delivery?

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Yes - If your order is shipping with a freight company, you must be home for the delivery.

After placing your order, customer service will email you a shipment confirmation which includes all your shipping information.

Once the order arrives at your local freight terminal, the freight company will contact you to schedule the delivery date that is convenient to you. You will know exactly when to expect them.

No - If your order is shipped with Ground shipping, no one needs to be home, the package(s) will be left just like any other package delivered by the mail service.

How Can I Pay For My Order?

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We accept MasterCard, Visa, Discover, American Express, PayPal, Bank Checks, Cryptocurrency and Money Orders.

What If I Entered My Shipping Address Wrong Or Need To Change It?

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Please contact customer service immediately if you need to change your shipping address.

If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed after shipment, most freight companies will charge a fee.

We will contact the freight company as fast as possible if your order has already shipped and find out if there are any fees involved.

We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges.

What If I Have To Cancel Or Make Changes To My Order?

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If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order.

After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping.

While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order.

Delivery

How Long Will My Order Take To Get To Me Once It Ships?

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Depending on the warehouse your cabinets are shipping from and the freight company, most transit times to your local freight terminal will be 1 - 6 business days.

After your order arrives at your local terminal, the freight company will contact you (at the number you entered with your shipping address) to schedule the exact delivery day.

When Will My Order Ship?

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Most Ready-to-Assemble (RTA) orders will ship in 3 - 15 business days.

Are The Cabinets Shipped Assembled?

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No, cabinets are shipped Ready-to-Assemble (RTA).
The cabinets come in boxes and are simple to assemble.

Will I Be Able To Accept My Delivery By Myself?

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Many cabinets will be very large and heavy (in excess of 50 lbs) so having 1 or 2 additional people to help is highly recommended.

The delivery drivers work for the freight companies (not nelsonkb.com) and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.

Returns / Cancellations

What If I Want To Cancel My Order Right After I Place It?

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You have 24 hours to cancel your order after it's placed on nelsonkb.com.

Please call our offices at 832-998-6598 or email customer service at and we will take care of the cancellation for you.

There are no fees if canceled within 24 hours. If it's after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee.

We will let you know if there is a fee to unpack the order and restock it.

What If I Want To Cancel My Order And It Has Already Shipped, But I Have Not Received It Yet?

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If you need to cancel your order that is in transit to you, we would need to contact the freight company to have it returned to the warehouse.

You would be responsible for any return shipping fees being charged by the freight company, in addition to the initial shipping charge you paid when placing the order and a 30% restocking fee.

Once the order is returned to the warehouse, you will be refunded less the shipping and restocking fees.

I Received The Wrong Cabinet/Accessory, Now What?

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If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days at 832-998-6598 or , and we will process and ship your correct items as quickly as possible.

Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label.

Please confirm shipping email matched cart purchase within 24 hours.

Can Products Be Returned?

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We have a 30-Day Return Policy. All returns and exchanges must be authorized by Nelson Cabinetry.

Damages

How Long Do I Have To Open My Cabinets And Check For Concealed Damage After My Delivery?

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You will have 5 days to open all cabinet/accessory boxes and inspect for any damages, defects, or missing items.
After your order ships, you will receive a shipment confirmation email that will detail how to inspect your order, please look out for this email.

You will also receive a phone call with this information. If anything is missing, damaged, and/or defective, please notify us within 5 days.

What Should I Do With Damaged Items?

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If they are returned to the wrong location, unfortunately, we won't be able to replace the damaged parts for no charge.

If there are freight damages, please hold on to the damaged items until the freight company concludes the claim process.

This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the freight company for any damages that incurred in transit, they retain the right to inspect the damaged items at their request.

Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made.

Please do not dispose of any damages before given permission to do so, if a carrier requests to see damages and they're no longer available, you may be responsible for paying for the replacement parts that were shipped out.

Will I Receive A New Cabinet If Something Is Damaged In The Box?

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Depending on the damage, in most cases, a replacement part will be sent, not an entire new cabinet.
NelsonKB reserves the right to determine the most cost-effective and efficient method to correct damaged and/or defective cabinets/accessories.
For example, if a door is cracked, you would receive a new door, not a whole new cabinet.

How To File A Claim

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The claims can be filed through a freight company.
UPS - File a Claim
FedEX - File a Claim

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